Annual report pursuant to Section 13 and 15(d)

Business Segments

v3.22.2.2
Business Segments
 12 Months Ended
Sep. 30, 2022
Segment Reporting [Abstract]  
Business Segments BUSINESS SEGMENTS
We conduct our operations through three business segments: U.S. Federal Services, U.S. Services, and Outside the U.S.
U.S. Federal Services
Our U.S. Federal Services Segment delivers end-to-end solutions that help various U.S. Federal Government Agencies better deliver on their mission, including program operations and management, clinical services, and technology solutions. This also includes appeals and assessments services, system and application development, IT modernization, and maintenance services. The segment also contains certain state-based assessments and appeals work that is part of the segment's heritage within the Medicare Appeals portfolio which continues to be managed within this segment. Benefiting from the Maximus Federal Consulting (formerly Attain Federal) platform, the segment executes on its digital strategy to deliver technology solutions that advance agency missions, including the challenge to modernize, provide better customer experience, and drive process efficiencies. The segment continues to expand its clinical solutions with the acquisition of VES Group, Inc., which manages the clinical evaluation process for U.S. veterans and service members on behalf of the U.S. Department of Veterans Affairs. The segment further supports clinical offerings in public health with work supporting the U.S. federal government's COVID-19 response efforts. This included expanded work with the Centers for Disease Control and Prevention ("CDC") for their helpline and increased support for the IRS Wage and Investment Division's response efforts to general inquiries regarding the Coronavirus Aid Relief & Economic Security ("CARES") Act and Economic Impact Payment Service Plan.
U.S. Services
Our U.S. Services Segment provides a variety of business process services ("BPS"), such as program administration, appeals and assessments, and related consulting work for U.S. state and local government programs. These services support a variety of programs, including the Affordable Care Act ("ACA"), Medicaid, the Children's Health Insurance Program ("CHIP"), Temporary Assistance to Needy Families ("TANF"), and child support programs. As part of the governments' COVID-19 response efforts, the segment supported contact tracing, disease investigation, and vaccine distribution support services during the peak of the pandemic. The segment also successfully expanded into the unemployment insurance market where longer term opportunities have materialized. As part of the broader strategy to evolve clinically and address societal macro trends such as aging populations and rising costs, the segment continues to expand its offerings in public health with new work in in-person assessments.
Outside the U.S.
Our Outside the U.S. Segment provides BPS for international governments and commercial clients, transforming the lives of people around the world. Helping people find employment, access vital support, and remain healthy, these services include health and disability assessments, program administration for employment services, wellbeing solutions, and other job seeker-related services. We support programs and deliver services in the U.K., including the Health Assessment Advisory Service ("HAAS") and Restart; Australia, including Workforce Australia and the Disability Employment Service; Canada, including Health Insurance British Columbia and the Employment Program of British Columbia; in addition to Italy, Saudi Arabia, Singapore, South Korea, Sweden, and UAE where we predominantly provide employment support and job seeker services.
Table 3.1: Results of Operation by Business Segment (1)
For the Year Ended September 30,
2022 2021 2020
Amount % (2) Amount % (2) Amount % (2)
(dollars in thousands)
Revenue:
U.S. Federal Services $ 2,259,744  $ 1,893,284  $ 1,633,337 
U.S. Services 1,607,612  1,662,110  1,329,274 
Outside the U.S. 763,662  699,091  498,926 
Revenue $ 4,631,018  $ 4,254,485  $ 3,461,537 
Gross profit:
U.S. Federal Services $ 519,440  23.0  % $ 432,551  22.8  % $ 318,925  19.5  %
U.S. Services 343,004  21.3  % 408,050  24.6  % 360,272  27.1  %
Outside the U.S. 77,366  10.1  % 106,374  15.2  % 31,805  6.4  %
Gross profit $ 939,810  20.3  % $ 946,975  22.3  % $ 711,002  20.5  %
Selling, general, and administrative expenses:
U.S. Federal Services $ 284,509  12.6  % $ 243,485  12.9  % $ 186,023  11.4  %
U.S. Services 160,902  10.0  % 153,609  9.2  % 132,489  10.0  %
Outside the U.S. 92,536  12.1  % 86,248  12.3  % 65,938  13.2  %
Gain on sale of business (3) —  NM —  NM (1,718) NM
Other (5) (3,454) NM 10,746  NM 4,358  NM
Selling, general, and administrative expenses $ 534,493  11.5  % $ 494,088  11.6  % $ 387,090  11.2  %
Operating income:
U.S. Federal Services $ 234,931  10.4  % $ 189,066  10.0  % $ 132,902  8.1  %
U.S. Services 182,102  11.3  % 254,441  15.3  % 227,783  17.1  %
Outside the U.S. (15,170) (2.0) % 20,126  2.9  % (34,133) (6.8) %
Amortization of intangible assets (90,465) NM (44,357) NM (35,634) NM
Gain on sale of business (3) —  NM —  NM 1,718  NM
Gain on sale of land and building (4) 11,046  NM —  NM —  NM
Other (5) 3,454  NM (10,746) NM (4,358) NM
Operating income $ 325,898  7.0  % $ 408,530  9.6  % $ 288,278  8.3  %
Depreciation and amortization:
U.S. Federal Services $ 12,332  0.5  % $ 12,986  0.7  % $ 25,153  1.5  %
U.S. Services 16,528  1.0  % 20,350  1.2  % 20,951  1.6  %
Outside the U.S. 13,470  1.8  % 13,025  1.9  % 18,423  3.7  %
Depreciation and amortization $ 42,330  0.9  % $ 46,361  1.1  % $ 64,527  1.9  %
(1)Expenses that are not specifically included in the segments are included in other categories, including amortization of intangible assets and the direct costs of acquisitions. These costs are excluded from measuring each segment's operating performance.
(2)Percentage of respective segment revenue. Percentages not considered meaningful are marked "NM."
(3)During fiscal year 2020, we sold Q2 Administrators LLC, a subsidiary within our U.S. Federal Services Segment, resulting in a gain.
(4)During fiscal year 2022, we sold the land and building which held our corporate headquarters, resulting in a gain on sale of $11.0 million.
(5)Other expenses includes credits and costs that are not allocated to a particular segment. This includes expenses incurred as part of our acquisitions, as well as potential acquisitions which have not been or may not be completed.
Table 3.2: Assets by Segment
As of September 30,
2022 2021
(in thousands)
U.S. Federal Services $ 2,858,662  $ 2,863,581 
U.S. Services 736,970  701,565 
Outside the U.S. 277,016  324,899 
Corporate 120,066  228,920 
Assets $ 3,992,714  $ 4,118,965 
Our long-lived assets consist of property and equipment, capitalized software costs, operating lease right-of-use assets, and deferred compensation plan assets.
Table 3.3: Long-Lived Assets by Geography
As of September 30,
2022 2021
(in thousands)
United States $ 238,523  $ 276,754 
Australia 12,694  17,105 
Canada 13,014  20,637 
United Kingdom 11,506  11,914 
Rest of World 5,196  5,172 
Total $ 280,933  $ 331,582