RESTON, Va.--(BUSINESS WIRE)--MAXIMUS (NYSE: MMS), a leading provider of government services
worldwide, announced that it has signed a new contract with the
California Health Benefit Exchange to provide support services for the
state’s health insurance exchange, known as Covered California. Under
the scope of the contract, MAXIMUS will develop a curriculum and provide
training to Covered California staff and other stakeholders, as well as
provide readability assessments for all outreach and informational
materials for the health insurance exchange program. The 13-month
contract is valued at $7 million, commences on June 1, 2013, and runs
through June 30, 2014.
Under the training component of the contract, MAXIMUS will offer
curriculum development and training for approximately 850 service center
staff, and provide train-the-trainer services for other audiences, such
as the county eligibility workers, plan enrollers and other external
partners of Covered California.
Under the materials, on-line application, and website assessment
component of the contract, the MAXIMUS Center for Health Literacy (CHL)
will conduct internal and external focus groups to analyze and assess
the readability of program materials. The CHL will also conduct
readability reviews and recommend edits and format changes for all
outreach and educational materials developed for the public, as well as
outgoing correspondence, notices and letters, forms, and other program
communications. The CHL will draw on its extensive expertise in
developing easy-to-read print materials and easy-to-use websites that
allow governments and public health services organizations to
communicate effectively with their consumers.
“As a leading operator of customer contact centers, as well as a
long-standing administrative partner to California’s Medi-Cal, Healthy
Families, and Pre-Existing Condition programs, we see this latest
contract award as an opportunity to support the state in its efforts to
ensure that Californians continue to receive quality customer service in
accessing information about public health insurance, as well as
informative and helpful program materials,” said Bruce Caswell,
President and General Manager of Health Services at MAXIMUS.
About the MAXIMUS Center for Health Literacy
The MAXIMUS Center for Health Literacy develops easy-to-read print
materials and easy-to-use websites so that governments and public health
services organizations can communicate effectively with their consumers.
Find out more about the Center for Health Literacy at www.maximus.com/chl
or follow us on Twitter @health_literacy.
About MAXIMUS
MAXIMUS is a leading operator of government health and human services
programs in the United States, United Kingdom, Canada, Australia and
Saudi Arabia. The Company delivers business process services to improve
the cost effectiveness, efficiency and quality of government-sponsored
benefit programs, such as Medicaid, Medicare, Children's Health
Insurance Program (CHIP), Health Insurance BC (British Columbia), as
well as welfare-to-work and child support programs around the globe. The
Company's primary customer base includes federal, provincial, state,
county and municipal governments. Operating under its founding mission
of Helping Government Serve the People®, MAXIMUS has
approximately 9,750 employees worldwide. For more information, visit www.maximus.com.
