RESTON, Va.--(BUSINESS WIRE)--MAXIMUS (NYSE: MMS), a leading provider of government services
worldwide, announced that it has signed a new contract with the Maryland
Health Benefit Exchange (MHBE) to operate the Consolidated Service
Center, which includes call center, fulfillment and command center
services. The five-year base contract is valued at approximately $36
million, started on June 3, 2013, and runs through December 31, 2017.
Under the contract, MAXIMUS will operate the Consolidated Service Center
for the MHBE for both the individual and SHOP marketplace for the
Maryland Health Connection. The MHBE is a health insurance marketplace
where Maryland consumers and small businesses have the opportunity to
explore health insurance plans, compare rates, and determine their
eligibility for tax credits, cost sharing reductions and public
assistance programs, such as Medicaid and the Maryland Children’s Health
Program (MCHP). MAXIMUS will serve as the primary customer service
center to all Maryland residents who use Maryland Health Connection to
select their health coverage options, as well as for other state
agencies and Navigators.
“The goal of the Maryland Health Benefit Exchange is to make health
insurance affordable and accessible for all Maryland residents,
including the approximately 800,000 individuals who are currently
uninsured,” said Rebecca Pearce, Executive Director of the Maryland
Health Benefit Exchange. “The customer service center is a critical
component of the consumer experience. We are confident in selecting
MAXIMUS as our partner and their ability to deliver service that is
knowledgeable, friendly and truly helpful for consumers.”
“MAXIMUS has proven experience in providing customer contact operations
to nearly 25 million state Medicaid and CHIP beneficiaries across the
country. The services we will provide for the MHBE are similar to those
we currently offer as the enrollment broker for Maryland’s Medicaid
program. We look forward to assisting even more Marylanders to
understand their health insurance options and choose the health plan
that best meets their needs,” commented Richard A. Montoni, Chief
Executive Officer of MAXIMUS. “This latest contract award is part of our
growing portfolio of work related to the Affordable Care Act, which
includes our selection as the vendor of choice to support state health
insurance marketplaces in Minnesota, New York, Connecticut, Vermont and
Hawaii.”
MAXIMUS brings unrivaled experience in helping states administer and
operate large-scale government health benefits programs. The Company
helps 19 states and the District of Columbia operate their Medicaid
programs. Having managed large-scale program operations on behalf of
states, MAXIMUS offers Maryland both a deep understanding of the state’s
population and the capacity and scalability to support the state’s
long-term efforts in helping individuals and families secure affordable
health insurance through the MHBE.
About MAXIMUS
MAXIMUS is a leading operator of government health and human services
programs in the United States, United Kingdom, Canada, Australia and
Saudi Arabia. The Company delivers business process services to improve
the cost effectiveness, efficiency and quality of government-sponsored
benefit programs, such as Medicaid, Medicare, Children's Health
Insurance Program (CHIP), Health Insurance BC (British Columbia), as
well as welfare-to-work and child support programs around the globe. The
Company's primary customer base includes federal, provincial, state,
county and municipal governments. Operating under its founding mission
of Helping Government Serve the People®, MAXIMUS has
approximately 8,800 employees worldwide. For more information, visit www.maximus.com.
