EAST LANSING, Mich.--(BUSINESS WIRE)--MAXIMUS (NYSE: MMS), a leading provider of government services
worldwide, announced today that its Michigan Enrollment Broker Services
customer contact center has been recognized as a “Certified Center of
Excellence” by BenchmarkPortal.
The MAXIMUS customer contact center achieved the Center of Excellence
distinction based on best practice metrics drawn from the world’s
largest database of objective and quantitative performance data from
thousands of contact centers. Performance data collected from the
MAXIMUS contact center achieved BenchmarkPortal’s objective and
quantitative criteria in areas such as operational efficiency,
service-level standards, customer satisfaction and employee training.
The Michigan Enrollment Broker Services contact center serves the nearly
two million beneficiaries of the statewide Medicaid program. MAXIMUS
provides education and enrollment services, which includes assisting
beneficiaries with the selection of a health plan that best fits their
health insurance needs. In operation since 1997, the contact center
serves the entire Medicaid program across all 83 counties.
The Michigan Medicaid program takes pride in being readily available to
beneficiaries and providing them with the most up-to-date information.
More than 80 MAXIMUS customer service representatives handle
approximately one million calls each year and the excellent service they
provide was a key factor in achieving this certification.
“This certification underscores our dedication to providing independent,
high quality and effective services that assist the citizens of Michigan
in receiving the health information they need. We have made a commitment
to help them understand their options, and this recognition confirms
that pledge,” commented Bruce Caswell, President and General Manager of
MAXIMUS Health Services.
About MAXIMUS
MAXIMUS is a leading operator of government health and human services
programs in the United States, United Kingdom, Canada, Australia and
Saudi Arabia. The Company delivers business process solutions to improve
the cost effectiveness, efficiency and quality of government-sponsored
benefit programs, such as Medicaid, Medicare, Children's Health
Insurance Program (CHIP), Health Insurance BC (British Columbia), as
well as welfare-to-work and child support enforcement programs across
the globe. The Company's primary customer base includes federal,
provincial, state, county and municipal governments. Operating under its
founding mission of Helping Government Serve the People®,
MAXIMUS has approximately 8,800 employees worldwide. For more
information, visit www.maximus.com.
About BenchmarkPortal
Founded in 1995, BenchmarkPortal is a global leader in the contact
center industry providing benchmarking, certification, training,
consulting and industry reports. The BenchmarkPortal team of
professionals has gained international recognition for its expertise and
an innovative approach to best practices for the contact center industry
and hosts the world’s largest database of contact center metrics.
BenchmarkPortal’s mission is to help contact centers reach peak
performance in operational effectiveness and efficiency so that the
centers will realize increased levels of agent and customer loyalty
while containing costs and building enterprise value. For more
information on BenchmarkPortal please visit www.BenchmarkPortal.com.
