BURLINGTON, Vt.--(BUSINESS WIRE)--MAXIMUS (NYSE: MMS), a leading provider of government services
worldwide, announced today that its Vermont Health Connect and Green
Mountain Care Customer Support Center has been recognized as a
“Certified Center of Excellence” by BenchmarkPortal. MAXIMUS also
received the added distinction of being recognized as one of the top 100
small call centers studied by BenchmarkPortal across North America.
The MAXIMUS customer support center achieved the Center of Excellence
distinction based on best-practice metrics drawn from the world’s
largest database of objective and quantitative performance data
collected from thousands of contact centers. Performance data from the
MAXIMUS customer contact center achieved BenchmarkPortal’s recognition
in areas such as operational efficiency, service-level standards,
process management, customer satisfaction, leadership resources and
employee training.
BenchmarkPortal also named the MAXIMUS customer support center in its
top 100 small call centers. A small call center is defined as having
between 5 and 99 employees, and centers with the highest statistical
levels for efficiency and effectiveness were recognized.
The MAXIMUS customer support center supports the Vermont Health Connect
and Green Mountain Care programs, the state’s health benefits exchange
marketplace and portfolio of public health insurance programs. MAXIMUS
customer support representatives help Vermonter’s navigate the health
care marketplace, understand their health care options, and select a
health plan that best fits their health insurance needs.
“We applaud the Vermont Health Connect and Green Mountain Care Customer
Support Center team for their ongoing dedication to meeting
performance-based metrics for high quality customer service,” commented
Bruce Caswell, President and General Manager of MAXIMUS Health Services.
“Our contact center will also be supporting Vermont’s new Health Benefit
Exchange, so this certification demonstrates our long-standing and
continued commitment to helping Vermont residents understand their
coverage options and enroll in a health insurance plan that best meets
their needs.”
About MAXIMUS
MAXIMUS is a leading operator of government health and human services
programs in the United States, United Kingdom, Canada, Australia and
Saudi Arabia. The Company delivers business process solutions to improve
the cost effectiveness, efficiency and quality of government-sponsored
benefit programs, such as Medicaid, Medicare, Children's Health
Insurance Program (CHIP), Health Insurance BC (British Columbia), as
well as welfare-to-work and child support enforcement programs across
the globe. The Company's primary customer base includes federal,
provincial, state, county and municipal governments. Operating under its
founding mission of Helping Government Serve the People®,
MAXIMUS has approximately 8,800 employees worldwide. For more
information, visit www.maximus.com.
About BenchmarkPortal
Founded in 1995, BenchmarkPortal is a global leader in the contact
center industry providing benchmarking, certification, training,
industry reports and consulting. The BenchmarkPortal team of
professionals has gained international recognition for its expertise and
an innovative approach to best practices for the contact center industry
and hosts the world’s largest database of contact center metrics.
BenchmarkPortal’s mission is to help contact centers reach peak
performance in operational effectiveness and efficiency so that the
centers will realize increased levels of agent and customer loyalty
while containing costs and building enterprise value. For more
information on BenchmarkPortal, please visit www.BenchmarkPortal.com.
