| Disaggregation of Revenue |
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| Table 4.1: Revenue by Operating Segment and Service |
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For the Year Ended September 30, |
|
2021 |
|
2020 |
|
2019 |
|
(in thousands) |
| U.S. Services |
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|
|
|
|
| Program administration |
$ |
1,154,939 |
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|
$ |
945,125 |
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|
$ |
883,772 |
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| Assessments and appeals |
138,297 |
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|
141,446 |
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|
136,109 |
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| Employment and children services |
320,653 |
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|
191,061 |
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|
100,454 |
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| Other |
48,221 |
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|
51,642 |
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|
56,153 |
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| Total U.S. Services |
1,662,110 |
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|
1,329,274 |
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|
1,176,488 |
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| U.S. Federal Services |
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|
|
|
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| Program administration |
1,273,850 |
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|
1,288,741 |
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|
779,573 |
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| Technology solutions |
278,232 |
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|
169,259 |
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|
160,342 |
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| Assessments and appeals |
341,202 |
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|
175,337 |
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|
171,282 |
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| Total U.S. Federal Services |
1,893,284 |
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|
1,633,337 |
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|
1,111,197 |
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| Outside the U.S. |
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| Workforce services |
358,088 |
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|
206,657 |
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|
272,801 |
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| Assessments and appeals |
225,314 |
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|
218,704 |
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|
252,447 |
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| Program administration |
107,643 |
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|
66,002 |
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|
63,734 |
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| Other |
8,046 |
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|
7,563 |
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|
10,148 |
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| Total Outside the U.S. |
699,091 |
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|
498,926 |
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|
599,130 |
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| Total revenue |
$ |
4,254,485 |
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|
$ |
3,461,537 |
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|
$ |
2,886,815 |
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During fiscal year 2021, management changed the manner in which the products and services within the U.S. Services Segment are viewed. Accordingly, the business lines have been updated and historical balances adjusted to reflect our updated view of the business.
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| Table 4.2: Revenue by Contract Type |
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For the Year Ended September 30, |
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2021 |
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2020 |
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2019 |
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(in thousands) |
| Performance-based |
$ |
1,416,562 |
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|
$ |
1,109,153 |
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|
$ |
1,193,075 |
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| Cost-plus |
1,237,995 |
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|
1,578,912 |
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|
1,088,541 |
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| Fixed price |
553,645 |
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|
471,505 |
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|
441,146 |
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| Time and materials |
1,046,283 |
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|
301,967 |
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|
164,053 |
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| Total revenue |
$ |
4,254,485 |
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$ |
3,461,537 |
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$ |
2,886,815 |
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| Table 4.3: Revenue by Customer Type |
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For the Year Ended September 30, |
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2021 |
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2020 |
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2019 |
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(in thousands) |
| New York State government agencies |
$ |
371,917 |
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|
$ |
355,282 |
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|
$ |
362,724 |
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| Other U.S. state government agencies |
1,282,638 |
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|
988,945 |
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|
804,213 |
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| Total U.S. state government agencies |
1,654,555 |
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|
1,344,227 |
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|
1,166,937 |
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| United States Federal Government agencies |
1,805,131 |
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|
1,559,165 |
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|
1,040,980 |
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| International government agencies |
663,180 |
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|
467,185 |
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|
558,599 |
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| Other, including local municipalities and commercial customers |
131,619 |
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|
90,960 |
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|
120,299 |
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| Total revenue |
$ |
4,254,485 |
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|
$ |
3,461,537 |
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|
$ |
2,886,815 |
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| Table 4.4: Revenue by Geography |
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For the Year Ended September 30, |
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2021 |
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2020 |
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2019 |
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(in thousands) |
| United States |
$ |
3,555,394 |
|
|
$ |
2,962,611 |
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|
$ |
2,287,685 |
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| United Kingdom |
286,432 |
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|
246,334 |
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|
293,695 |
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| Australia |
244,995 |
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|
147,156 |
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|
198,795 |
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| Rest of world |
167,664 |
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|
105,436 |
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|
106,640 |
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| Total revenue |
$ |
4,254,485 |
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|
$ |
3,461,537 |
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$ |
2,886,815 |
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