Quarterly report pursuant to Section 13 or 15(d)

Segment Information

v3.20.1
Segment Information
6 Months Ended
Mar. 31, 2020
Segment Reporting [Abstract]  
Segment Information Segment Information
The table below provides certain financial information for each of our business segments. We operate our business through three segments.
Our U.S. Health and Human Services Segment provides a variety of business process services such as program administration, appeals and assessments services, and related consulting work for U.S. state and local government programs. These services support a variety of programs including the Affordable Care Act (ACA), Medicaid and the Children’s Health Insurance Program (CHIP). We also serve as administrators in state-based welfare-to-work and child support programs.
Our U.S. Federal Services Segment provides business process solutions, including program administration, appeals and assessment services, as well as system and software development and maintenance services for various U.S. federal civilian programs. This segment also contains certain state-based assessments and appeals work that is part of the segment's heritage within the Medicare Appeals portfolio and continues to be managed within this segment.
Our Outside the U.S. Segment provides business process solutions for governments and commercial clients outside the U.S., including health and disability assessments, program administration and case management for employment services and other work-support programs. We deliver services in the United Kingdom, including the Health Assessment Advisory Service (HAAS), the Work & Health Programme and Fair Start; Australia, including jobactive and the Disability Employment Service; Canada, including Health Insurance British Columbia and the Employment Program of British Columbia; Italy, Saudi Arabia and Singapore.
  Three Months Ended March 31, Six Months Ended March 31,
(dollars in thousands) 2020 % (1) 2019 % (1) 2020 % (1) 2019 % (1)
Revenue:        
U.S. Health & Human Services $ 308,698    $ 290,737    $ 620,979    $ 584,950   
U.S. Federal Services 393,391    289,736    759,962    506,723   
Outside the U.S. 116,046    156,047    255,423    309,466   
Total $ 818,135    $ 736,520    $ 1,636,364    $ 1,401,139   
Gross profit:        
U.S. Health & Human Services $ 85,454    27.7% $ 86,260    29.7% $ 175,044    28.2% $ 174,291    29.8%
U.S. Federal Services 76,958    19.6% 60,696    20.9% 147,779    19.4% 108,681    21.4%
Outside the U.S. (9,314)   (8.0)% 22,466    14.4% 5,725    2.2% 45,715    14.8%
Total $ 153,098    18.7% $ 169,422    23.0% $ 328,548    20.1% $ 328,687    23.5%
Selling, general & administrative expense:        
U.S. Health & Human Services $ 39,239    12.7% $ 29,400    10.1% $ 70,637    11.4% $ 61,539    10.5%
U.S. Federal Services 46,726    11.9% 31,104    10.7% 85,965    11.3% 57,736    11.4%
Outside the U.S. 17,404    15.0% 17,992    11.5% 33,457    13.1% 36,800    11.9%
Other (2) 3,484    NM (394)   NM 4,021    NM 1,698    NM
Total $ 106,853    13.1% $ 78,102    10.6% $ 194,080    11.9% $ 157,773    11.3%
Operating income:        
U.S. Health & Human Services $ 46,215    15.0% $ 56,860    19.6% $ 104,407    16.8% $ 112,752    19.3%
U.S. Federal Services 30,232    7.7% 29,592    10.2% 61,814    8.1% 50,945    10.1%
Outside the U.S. (26,718)   (23.0)% 4,474    2.9% (27,732)   (10.9)% 8,915    2.9%
Amortization of intangible assets (8,934)   NM (9,519)   NM (18,022)   NM (14,977)   NM
Other (3,484)   NM 394    NM (4,021)   NM (1,698)   NM
Total $ 37,311    4.6% $ 81,801    11.1% $ 116,446    7.1% $ 155,937    11.1%
(1) Percentage of respective segment revenue. Percentages not considered meaningful are marked “NM.”
(2) Other selling, general and administrative expenses includes credits and costs that are not allocated to a particular segment, including the costs for actual and potential acquisitions of other businesses.

Identifiable assets for the segments are shown below (in thousands):
March 31, 2020 September 30, 2019
U.S. Health & Human Services $ 580,487    $ 500,641   
U.S. Federal Services 939,824    795,553   
Outside the U.S. 210,095    234,769   
Corporate 230,000    214,769   
Total $ 1,960,406    $ 1,745,732