Quarterly report [Sections 13 or 15(d)]

Business Segments

v3.25.1
Business Segments
 6 Months Ended
Mar. 31, 2025
Segment Reporting [Abstract]  
Business Segments BUSINESS SEGMENTS
We conduct our operations through three business segments: U.S. Federal Services, U.S. Services, and Outside the U.S. Our operating segments represent the manner in which our Chief Executive Officer reviews our financial results.
U.S. Federal Services
Our U.S. Federal Services Segment delivers solutions that help various U.S. federal government agencies better deliver on their mission, including program operations and management, clinical services, and technology solutions. The segment also includes system and application development, Information Technology (IT) modernization, and maintenance services. Clinical services comprises appeals and assessments services, which includes managing the evaluation process for U.S. veterans and service members on behalf of the U.S. Department of Veterans Affairs (VA) and certain state-based assessments and appeals work that is part of the segment's heritage. Under Technology Consulting Services (TCS), the segment executes on its digital strategy to deliver technology solutions that advance agency missions, including the challenge to modernize, provide better customer experience, and drive process efficiencies.
U.S. Services
Our U.S. Services Segment provides a variety of services, such as program operations, clinical services, employment services and technology solutions, and related consulting work for U.S. state and local government programs. These services support a variety of programs, including the programs under the Affordable Care Act (ACA), Medicaid, the Children's Health Insurance Program (CHIP), Temporary Assistance to Needy Families (TANF), and child support programs. Program operations include comprehensive program administration services for government clients. The services we provide vary from program to program and include: centralized multilingual customer contact centers and multichannel, digital self-service options to better serve citizens' needs; application assistance to beneficiaries to help them access benefits; person centered clinical assessment services; provider enrollment systems and related business process services; employment services including eligibility support, case management, job-readiness preparation, job search and employer outreach, job retention and career advancement, and selected educational and training services. Our consulting services include technical and financial consulting services, including Independent Verification and Validation (IV&V) services, program modernization consulting; and project management.
Outside the U.S.
Our Outside the U.S. Segment provides BPS and technology solutions for international governments. These services include health and disability assessments, program administration for employment services, wellbeing solutions and other job seeker-related services, digitally-enabled customer services, and advanced technologies for modernization. We support programs and deliver services in various locations, including the United Kingdom, where we serve the newly awarded Functional Assessment Services (FAS) contract, which replaced the Health Assessment Advisory Service (HAAS) contract, and the Restart employment program. In recent years, we have divested components of this segment including, in the first quarter of fiscal year 2025, our businesses in Australia and Korea.
Table 3.1: Results of Operations by Business Segment
  For the Three Months Ended For the Six Months Ended
March 31, 2025 March 31, 2024 March 31, 2025 March 31, 2024
Amount % (1) Amount % (1) Amount % (1) Amount % (1)
(dollars in thousands)
Revenue:
U.S. Federal Services $ 777,927  $ 701,702  $ 1,558,582  $ 1,378,780 
U.S. Services 442,350  486,115  894,600  975,960 
Outside the U.S. 141,509  160,540  311,279  320,658 
Revenue $ 1,361,786  $ 1,348,357  $ 2,764,461  $ 2,675,398 
Gross profit:
U.S. Federal Services $ 202,058  26.0  % $ 163,337  23.3  % $ 375,373  24.1  % $ 319,999  23.2  %
U.S. Services 111,770  25.3  % 130,122  26.8  % 206,774  23.1  % 248,485  25.5  %
Outside the U.S. 24,993  17.7  % 24,130  15.0  % 58,231  18.7  % 49,159  15.3  %
Gross profit $ 338,821  24.9  % $ 317,589  23.6  % $ 640,378  23.2  % $ 617,643  23.1  %
Selling, general, and administrative expenses:
U.S. Federal Services $ 83,076  10.7  % $ 79,867  11.4  % $ 157,291  10.1  % $ 167,722  12.2  %
U.S. Services 57,963  13.1  % 62,201  12.8  % 112,121  12.5  % 114,501  11.7  %
Outside the U.S. 20,197  14.3  % 23,460  14.6  % 45,315  14.6  % 48,601  15.2  %
Divestiture-related charges (2) 1,002  NM —  NM 39,343  NM 1,018  NM
Other (3) 619  NM 2,926  NM 522  NM 5,807  NM
Selling, general, and administrative expenses $ 162,857  12.0  % $ 168,454  12.5  % $ 354,592  12.8  % $ 337,649  12.6  %
Operating income:
U.S. Federal Services $ 118,982  15.3  % $ 83,470  11.9  % $ 218,082  14.0  % $ 152,277  11.0  %
U.S. Services 53,807  12.2  % 67,921  14.0  % 94,653  10.6  % 133,984  13.7  %
Outside the U.S. 4,796  3.4  % 670  0.4  % 12,916  4.1  % 558  0.2  %
Amortization of intangible assets (22,996) NM (21,641) NM (46,031) NM (44,990) NM
Divestiture-related charges (2) (1,002) NM —  NM (39,343) NM (1,018) NM
Other (3) (619) NM (2,926) NM (522) NM (5,807) NM
Operating income $ 152,968  11.2  % $ 127,494  9.5  % $ 239,755  8.7  % $ 235,004  8.8  %
(1)Percentage of respective segment revenue. Percentages not considered meaningful are marked "NM."
(2)During fiscal years 2025 and 2024, we have divested businesses from our Outside the U.S. Segment. See "Note 6. Divestitures" for additional information.
(3)Other expenses include credits and costs that are not allocated to a particular segment.