Quarterly report pursuant to Section 13 or 15(d)

Segment Information

v3.19.3.a.u2
Segment Information
 3 Months Ended
Dec. 31, 2019
Segment Reporting [Abstract]  
Segment Information Segment Information
The table below provides certain financial information for each of our business segments. We operate our business through three segments.
•Our U.S. Health and Human Services Segment provides a variety of business process services such as program administration, appeals and assessments services, and related consulting work for U.S. state and local government programs. These services support a variety of programs including the Affordable Care Act (ACA), Medicaid and the Children’s Health Insurance Program (CHIP). We also serve as administrators in state-based welfare-to-work and child support programs.
•Our U.S. Federal Services Segment provides business process solutions, including program administration, appeals and assessment services, as well as system and software development and maintenance services for various U.S. federal civilian programs. This segment also contains certain state-based assessments and appeals work that is part of the segment's heritage within the Medicare Appeals portfolio and continues to be managed within this segment.
•Our Outside the U.S. Segment provides business process solutions for governments and commercial clients outside the U.S., including health and disability assessments, program administration and case management for employment services and other work-support programs. We deliver services in the United Kingdom, including the Health Assessment Advisory Service (HAAS), the Work & Health Programme and Fair Start; Australia, including jobactive and the Disability Employment Service; Canada, including Health Insurance British Columbia and the Employment Program of British Columbia; Saudi Arabia and Singapore.
  Three Months Ended December 31,
(dollars in thousands) 2019 % (1) 2018 % (1)
Revenue:        
U.S. Health & Human Services $ 312,281    $ 294,213   
U.S. Federal Services 366,571    216,987   
Outside the U.S. 139,377    153,419   
Total $ 818,229    $ 664,619   
Gross profit:        
U.S. Health & Human Services $ 89,590    28.7%    $ 88,031    29.9%   
U.S. Federal Services 70,821    19.3%    47,985    22.1%   
Outside the U.S. 15,039    10.8%    23,249    15.2%   
Total $ 175,450    21.4%    $ 159,265    24.0%   
Selling, general & administrative expense:        
U.S. Health & Human Services $ 31,398    10.1%    $ 32,139    10.9%   
U.S. Federal Services 39,239    10.7%    26,632    12.3%   
Outside the U.S. 16,053    11.5%    18,808    12.3%   
Other (2) 537    NM 2,092    NM
Total $ 87,227    10.7%    $ 79,671    12.0%   
Operating income:        
U.S. Health & Human Services $ 58,192    18.6%    $ 55,892    19.0%   
U.S. Federal Services 31,582    8.6%    21,353    9.8%   
Outside the U.S. (1,014)   (0.7)%   4,441    2.9%   
Amortization of intangible assets (9,088)   NM (5,458)   NM
Other (537)   NM (2,092)   NM
Total $ 79,135    9.7%    $ 74,136    11.2%   
(1) Percentage of respective segment revenue. Percentages not considered meaningful are marked “NM.”
(2) Other selling, general and administrative expenses includes credits and costs that are not allocated to a particular segment. In the three months ended December 31, 2018, these other costs include $2.7 million of costs related to the acquisition of the citizen engagement centers business.
Identifiable assets for the segments are shown below (in thousands):
December 31, 2019 September 30, 2019
U.S. Health & Human Services $ 584,038    $ 500,641   
U.S. Federal Services 922,613    795,553   
Outside the U.S. 245,289    234,769   
Corporate 237,851    214,769   
Total $ 1,989,791    $ 1,745,732