- Federal Government Meets Modernized Customer Care -
RESTON, Va.--(BUSINESS WIRE)--MAXIMUS
(NYSE: MMS), a leading provider of government services worldwide, and Interactions,
LLC, a leading provider of Intelligent Virtual Assistants for
enterprise customer care, today unveiled the MAXIMUS
Intelligent Assistant powered by Interactions. This offering makes
state-of-the-art customer care technology available to government
agencies, transforming communication with citizens while meeting budget
objectives and enhancing the citizen experience.
“With fewer resources and increasing expectations from citizens, federal
agencies are challenged with improving the citizen journey, while
demonstrating value for their funding,” said Tom Romeo, president and
general manager of MAXIMUS Federal. “Agency leaders know that they
cannot solve today’s problems with yesterday’s solutions. They are
actively seeking new, innovative approaches to delivering enhanced
customer service that prove cost-effective for the agency. Partnering
with Interactions leverages both company’s deep expertise in delivering
enhanced and efficient customer service solutions to bring Intelligent
Virtual Assistants to the federal market.”
The MAXIMUS Intelligent Assistant allows agencies to dramatically expand
their self-service offerings by enabling citizens to complete
transactions, such as program awareness and general inquiries, secure
authentication, registration and enrollment, appeal status, benefits
eligibility or payments, by phone, text or web. The solution is powered
by Interactions’ Adaptive
UnderstandingTM
technology that combines artificial
intelligence and human understanding to deliver human-like interactions.
As a result, citizens can communicate naturally to easily accomplish
tasks that traditionally required agent assistance.
“For more than a decade, Interactions has focused on taking a new
approach to customer care. Our Intelligent Virtual Assistants help many
of the world’s largest brands deliver an amazing customer experience
while significantly increasing the scale of customer care operations,”
said Mike Iacobucci, president and CEO of Interactions. “There’s never
been a better time to revolutionize the way that government agencies
communicate with citizens, and we’re proud to introduce the MAXIMUS
Intelligent Assistant to meet this need.”
About MAXIMUS
Since 1975, MAXIMUS has operated under its founding mission of Helping
Government Serve the People ®, enabling citizens around
the globe to successfully engage with their governments at all levels
and across a variety of health and human services programs. MAXIMUS
delivers innovative business process management and technology solutions
that contribute to improved outcomes for citizens and higher levels of
productivity, accuracy, accountability and efficiency of
government-sponsored programs. With more than 18,000 employees
worldwide, MAXIMUS is a proud partner to government agencies in the
United States, Australia, Canada, Saudi Arabia and the United Kingdom.
For more information, visit maximus.com.
About Interactions
Interactions provides Intelligent Virtual Assistants that seamlessly
combine artificial intelligence and human understanding to enable
businesses and consumers to engage in productive conversations. With
flexible products and solutions designed to meet the growing demand for
unified, multichannel customer care, Interactions is delivering
significant cost savings and unprecedented customer experience for some
of the largest brands in the world. Founded in 2004, Interactions is
headquartered in Franklin, Massachusetts with additional offices in
Indiana, New Jersey, and New York. For more information, visit interactions.com.
