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MAXIMUS and MicroPact Announce Strategic Alliance to Combine Business Process Management Expertise and Case Management Offerings


MAXIMUS (NYSE: MMS), a leading provider of government services worldwide, and MicroPact, the global leader in Data-First™ Case Management and Business Process Management (BPM) software, today announced that the two companies have established a strategic alliance.

MAXIMUS has worked with MicroPact for the past two years, both as a customer and an implementation partner.  This strategic alliance positions both organizations to immediately deliver new innovations to help improve and transform the overall efficiency of government programs.  

Under the alliance, MAXIMUS will continue to use MicroPact’s entellitrak® software to bring a continuous spectrum of case management and business process management solutions to the health, civilian and financial programs it manages on behalf of federal and state government clients. The alliance will help MAXIMUS deliver further innovations through case management and business process refinements. 

“For the past two years, MAXIMUS Federal Services has used entellitrak to bring vital efficiencies to our strategic case management engagements,” commented Tom Romeo, President of MAXIMUS Federal Services. “We are very excited that this strategic alliance will enable us to extend this capability into new program areas.  The entellitrak platform helps MAXIMUS enhance our process definition, stakeholder agreement and program deployment, all of which are critical as we rapidly stand up new programs, improve overall productivity, and report this information back to our government clients in timely and meaningful fashion.”

“The process insights of MAXIMUS Federal Services are clearly visible in the exceptional functionality of the case management solutions they have deployed over the past two years, both as a customer and an implementation partner,” said Growson Edwards, Chief Customer Officer for MicroPact. “This strategic alliance is a natural fit as MAXIMUS expands its federal footprint, since MicroPact already provides case management solutions to every cabinet-level federal agency, including the Department of Defense, the Department of Agriculture, the Department of Veteran Affairs, and the Department of the Treasury, including the Internal Revenue Service.”

“MAXIMUS has already successfully deployed entellitrak as a standardized, end-to-end system to enhance the tracking of appeals and assessments in the United States on MicroPact’s FedRAMP-certified and accredited data centers that comply with NIST-800-53,” added Kris Collo, CEO, President and Founder of MicroPact.


Since 1975, MAXIMUS has operated under its founding mission of Helping Government Serve the People®, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. MAXIMUS delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With approximately 16,000 employees worldwide, MAXIMUS is a proud partner to government agencies in the United States, Australia, Canada, New Zealand, Saudi Arabia and the United Kingdom. For more information, visit

About entellitrak

entellitrak is a unified platform for Case Management and Business Process Management. Whether based on-premises or in the cloud, its Data-First™ approach allows it to be implemented immediately and configured continuously, enabling customers to get to work quickly while keeping costs low.

About MicroPact

For nearly two decades, MicroPact has focused on engineering web-based, commercial off the shelf (COTS) solutions for US Government agencies and Fortune 500 corporations. Today MicroPact solutions serve 97% of federal agencies with 500 or more employees, and enjoy a 97% annual renewal rate. For more information, visit

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