NEW YORK--(BUSINESS WIRE)--MAXIMUS (NYSE: MMS), a leading provider of government services
worldwide, announced today that its New York Physician Profile and New
Jersey Health Care Profile operations have been recognized as “Certified
Centers of Excellence” by BenchmarkPortal. The New York customer contact
center operations also achieved the distinction of being recognized as
one of the top 100 small call centers studied by BenchmarkPortal across
North America.
The MAXIMUS customer contact centers achieved the Center of Excellence
distinction based on best practice metrics drawn from the world’s
largest database of objective and quantitative performance data from
thousands of contact centers. Performance data collected from the New
York and New Jersey Profile contact centers achieved BenchmarkPortal’s
objective and quantitative criteria in areas such as operational
efficiency, service-level standards, customer satisfaction and employee
training.
Both centers operate as state-wide health information systems, designed
to provide public access to information about health care providers.
Their mission is to improve the quality of health care, reduce medical
errors and increase patient safety by providing consumers the right to
make informed decisions when selecting a provider. Their online
databases publish 100%-verified-accurate public information for all
consumers.
“This certification is confirmation of the high-quality customer service
that the New York and New Jersey Profile contact centers have been
excelling at for more than a decade,” commented Bruce Caswell, President
and General Manager of Health Services at MAXIMUS. “These centers have
been in direct line with their mission of improving the quality of
health care and assisting beneficiaries in making informed physician
decisions. Not only have they been providing accurate, reliable
information to all consumers, but they have done so in a friendly and
helpful manner.”
About MAXIMUS
MAXIMUS is a leading operator of government health and human services
programs in the United States, United Kingdom, Canada, Australia and
Saudi Arabia. The Company delivers business process solutions to improve
the cost effectiveness, efficiency and quality of government-sponsored
benefit programs, such as Medicaid, Medicare, Children's Health
Insurance Program (CHIP), Health Insurance BC (British Columbia), as
well as welfare-to-work and child support enforcement programs across
the globe. The Company's primary customer base includes federal,
provincial, state, county and municipal governments. Operating under its
founding mission of Helping Government Serve the People®,
MAXIMUS has approximately 8,800 employees worldwide. For more
information, visit www.maximus.com.
About BenchmarkPortal
Founded in 1995, BenchmarkPortal is a global leader in the contact
center industry providing benchmarking, certification, training,
consulting and industry reports. The BenchmarkPortal team of
professionals has gained international recognition for its expertise and
an innovative approach to best practices for the contact center industry
and hosts the world’s largest database of contact center metrics.
BenchmarkPortal’s mission is to help contact centers reach peak
performance in operational effectiveness and efficiency so that the
centers will realize increased levels of agent and customer loyalty
while containing costs and building enterprise value. For more
information on BenchmarkPortal please visit www.BenchmarkPortal.com.
